Privacy Policy
Last updated: October 6, 2026
This Privacy Policy explains how Arenas Cleaners ("Arenas Cleaners", "we", "us") handles information when you visit arenascleaners.com or contact us. Arenas Cleaners is a cleaning service owned and operated by Ofelia Arenas, serving Nogales and nearby communities in Southern Arizona.
1. Information you give us
This website has no forms, accounts or online payments. When you contact us by phone call, text message, WhatsApp or email, you may share details such as your name, phone number, the address and condition of the property to be cleaned, photos of the space and the services you need. We use this information only to answer you, prepare estimates, schedule and provide our services, and keep reasonable business records.
2. Information collected automatically
If website analytics is turned on, we may collect general usage information such as the pages you view, the device, browser and language you use, your approximate location (city level), how you arrived at the site and whether you tapped a contact button (call, text, WhatsApp or email). Analytics does not record what is said or written in your calls or messages.
3. Cookies and analytics
We may use Google Tag Manager and Google Analytics to understand how people use the site and to measure whether our listings and advertising lead to contacts. These tools may use cookies or similar technologies. You can block or delete cookies in your browser settings or use Google's opt-out tools.
4. Third-party services
We rely on service providers to operate the site and communicate with you, including Netlify (website hosting), Google (tag management, analytics, search and business listing tools) and WhatsApp (messaging), as well as your phone carrier for calls and texts. These providers have their own privacy policies. When you tap a WhatsApp link, you leave this site and WhatsApp's terms and privacy policy apply.
5. How we use and share information
We use information to respond to requests, provide estimates and services, operate and improve the website, and measure our marketing. We do not sell your personal information. We share it only with service providers that help us run the site and analytics, or when required by law.
6. Text messages
If you text us, we reply on the same conversation about your request. Message and data rates from your carrier may apply. If you prefer that we not text you, tell us and we will stop.
7. Retention
We keep contact and job information for as long as needed to provide our services, keep business records and meet legal obligations. You can ask us to delete your information, and we will do so unless we are required to keep it.
8. Your choices
You may contact us to ask what information we hold about you, to correct it or to have it deleted. Depending on where you live, you may have additional rights under applicable law, and we will respond to reasonable requests.
9. Children
This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.
10. Security
We use reasonable measures to protect information, but no website or communication method is completely secure.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
12. Contact us
Arenas Cleaners · 520-216-9371 · arenascleaners@gmail.com